Shipping policy

Shipping Policy

At Kit Haus, we keep shipping simple with quick dispatch, clear delivery windows, and transparent tracking information. Some products are stocked locally in Sydney for faster delivery across Australia, while other products are fulfilled through our trusted international partners.

Dispatch & Order Cut-Off

Orders placed before 4:00 pm AEST are dispatched the same business day. Orders placed after 4:00 pm AEST, or on weekends or public holidays, are dispatched the next business day. Custom-printed items require an additional 3–4 business days for production before dispatch.

How to Identify Local Stock

  • All NRL, Rugby and F1 products are locally stocked in Australia.
  • NBA and football products are locally stocked only when the product title ends with “Local Stock”.
  • NBA and football products without “Local Stock” at the end of the product title are non-local stock.
  • For products in other categories, please check the shipping information shown on the individual product page.

Local Stock (Australia)

Local-stock products are dispatched from our Sydney warehouse via Australia Post. Delivery within Australia typically takes 2–5 business days, depending on your location.

Non-Local Stock

Non-local products are fulfilled through our trusted international partners. These orders are processed promptly, but tracking for Australian deliveries may not become active until the parcel reaches the final stage of its journey and is handed to the local carrier.

Delivery for non-local products generally takes 10–15 business days within Australia and up to 18 business days worldwide. Custom-printed items require an additional 3–4 business days for production.

Orders Containing Local and Non-Local Products

If an order contains both local and non-local products, the items may be shipped separately so the local-stock products can arrive sooner. Different parts of the order may therefore arrive on different days. You can follow each delivery update on your order status page.

Tracking Information

Your order status page shows your latest estimated delivery window and carrier tracking in one secure place. Open the order status link in your order confirmation email, or sign in to your Kit Haus account and select the order.

For non local Australian orders, carrier tracking may only appear when the parcel is handed to the final Australian carrier. Your delivery estimate remains visible while you wait. If an order is redirected through our Sydney showroom, the routing update will appear on the same page and is already included in the stated shipping timeframe.

Incorrect or Incomplete Addresses

Please check that your delivery address is complete and correct before placing your order. Customers are responsible for the address entered at checkout. Where possible, we will contact you if an address appears incomplete, but we cannot guarantee that every error will be identified before dispatch.

Delays

Postal delays, customs processing, severe weather and other circumstances outside our control may occasionally affect delivery times. If you are concerned about your order, please contact us and our team will check the available shipping information for you.