Frequently Asked Questions (FAQ)
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Please contact us as soon as possible by email or live chat with your order number and the requested change. We’ll confirm whether the cancellation or update can still be actioned.
Fulfilment may already have started even if your order does not yet appear as fulfilled in Shopify. For this reason, cancellations and changes are not guaranteed until our team confirms them. If fulfilment has already been actioned, the applicable return conditions will apply after delivery.
What Size Jersey Should I Choose?
What Size Jersey Should I Choose?
All our jerseys come with a size chart on the listing to help you find the perfect fit.
Our fan and retro jerseys are regular fit, but for an oversized look, consider going one size up.
Player versions are slim-fit jerseys similar to what is worn by the pros, so we recommend choosing one size larger for a more comfortable fit.
How can I track my order?
How can I track my order?
Your order status page shows your latest estimated delivery window and carrier tracking in one secure place.
Open the order status link in your order confirmation email, or sign in to your Kit Haus account and select the order. Carrier tracking for non local orders may only appear when the parcel is handed to the final Australian carrier; your delivery estimate remains visible while you wait.
What if there is a problem with my order?
What if there is a problem with my order?
Please contact us as soon as possible through live chat, by emailing admin@kithaus.com.au, or through our Contact Us page.
Include your order number and a description of the problem. If the item is faulty, damaged or incorrect, please also provide details of the issue so our team can arrange an appropriate solution.
Are your jerseys officially licensed?
Are your jerseys officially licensed?
No. Our jerseys are high quality replicas and are not officially licensed or affiliated with the teams or brands represented. We offer modern, retro and hard to find designs for supporters who want an affordable way to represent their team.
What’s the Difference Between Fan and Player Version Jerseys?
What’s the Difference Between Fan and Player Version Jerseys?
Fan Version: Made from lightweight, breathable fabric with a more relaxed fit for everyday comfort. Fan versions generally feature embroidered logos and badges.
Player Version: Made from lightweight, stretchy and moisture wicking fabric with a slimmer athletic fit. We generally recommend selecting one size larger for a more comfortable fit. Player versions usually feature heat transferred badges for a lighter finish.
Prices vary depending on the product and any current promotion.
How Should I Care for My Jersey?
How Should I Care for My Jersey?
Our jerseys are made from lightweight, durable, and quick-drying polyester fabric.
To keep them looking their best, wash in cold water and hang to dry. Avoid fabric softeners, bleach, and ironing, as these can damage the material, printing, and logos.
Follow these simple steps to maintain your jersey’s quality and vibrant colors for years to come.
How Can I Contact You?
How Can I Contact You?
You can contact us through emailing us admin@kithaus.com.au, or through our Contact Us page. Please include your order number when contacting us about an existing order.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return period beginning on the date your order is delivered.
For change of mind returns, items must be unworn, in their original condition, and include all original packaging and tags.
Customised jerseys and sale, clearance or mystery jerseys are not eligible for change of mind returns. These exclusions do not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.
Please see our Return Policy for complete information.
How do I initiate a return?
How do I initiate a return?
You can submit a return request directly through Shopify.
Visit our Start a Return page and enter the email address used for your order. Shopify will send you a six-digit verification code, no password is required.
After signing in:
- Select the order you want to return.
- Click Request return.
- Select the items you want to return.
- Choose a return reason and add any relevant information.
- Submit your request.
We’ll review your request and email you once it has been approved or declined. If approved, you’ll receive the applicable return-shipping instructions.
Approved return shipping is free for customers within Australia. International customers are responsible for return postage on change of mind returns.
Exchanges cannot currently be requested through Shopify’s self-serve return page. Please contact us directly if you would like an exchange.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Approved return shipping is free for customers within Australia. Kit Haus will provide the return instructions and arrange the return postage.
International customers are responsible for return postage on change of mind returns. This does not limit any applicable rights concerning faulty, damaged or incorrectly supplied products.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes. Eligible products can be exchanged within 30 days of delivery.
Customised jerseys and sale, clearance or mystery jerseys are not eligible for change of mind exchanges. Once the returned item has been received and approved, we’ll process the exchange.
If there is a price difference, we’ll either refund the difference or send you a payment link for the remaining balance. Delivery of the approved exchange item is free.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once your return arrives, our team will inspect it within 1–2 days.
Approved refunds are issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional time for the funds to appear in your account.
Approved exchanges are processed after inspection, and delivery of the exchange item is free.
Shipping & Tracking
What are locally stocked items?
What are locally stocked items?
Locally stocked products are held in Sydney and dispatched directly from our Australian warehouse.
All NRL, Rugby and F1 products are locally stocked. NBA and football products are local stock only when the product title ends with “Local Stock”. NBA and football products without this wording are fulfilled through our international partners.
For products in other categories, please check the shipping information on the individual product page.
Local stock delivery within Australia typically takes 2 – 5 business days.
How long does shipping take?
How long does shipping take?
Orders placed before 4:00 pm AEST are dispatched the same business day. Orders placed after 4:00 pm AEST, or on weekends or public holidays, are dispatched the next business day.
Local stock delivery within Australia typically takes 2 – 5 business days.
Non local products generally take 10–15 business days within Australia and up to 18 business days worldwide. Custom printed products require an additional 3–4 business days for production before dispatch.
Your order status page shows the current estimated delivery window from the start. Carrier tracking for non-local Australian orders may only appear when the parcel is handed to the local carrier for final delivery.
Do you offer expedited shipping?
Do you offer expedited shipping?
Express shipping may be available for eligible local stock products and will be shown at checkout. Any applicable cost and estimated delivery time will be displayed before payment.
Express delivery does not reduce custom printing production time or the international fulfilment period for non local products.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Please contact us immediately if you need to change your delivery address.
We’ll confirm whether the change can still be actioned. Fulfilment may already have started even if the order does not yet appear as fulfilled in Shopify, so address changes are not guaranteed until our team confirms them.
Will my order arrive in more than one parcel?
Will my order arrive in more than one parcel?
If your order contains both local and non local products, the items may be shipped separately so the local products can arrive sooner.
Different parts of the order may arrive on different days and may have separate tracking updates. You can follow the latest updates on your order status page.
