Frequently Asked Questions (FAQ)
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
We understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
What Size Jersey Should I Choose?
What Size Jersey Should I Choose?
All our jerseys come with a size chart on the listing to help you find the perfect fit.
Our fan and retro jerseys are regular fit, but for an oversized look, consider going one size up.
Player versions are slim-fit jerseys similar to what is worn by the pros, so we recommend choosing one size larger for a more comfortable fit.
How can I track my order?
How can I track my order?
Tracking numbers are provided during the final stage of delivery for your convenience.
If you’re unsure about where your product is or need assistance, our customer service team is here to help. Contact us via live chat or through our Contact Us page, and we’ll assist you right away.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible.
You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
Are Your Jerseys Authentic?
Are Your Jerseys Authentic?
Our jerseys are high quality 1:1 replicas and are not affiliated with official brands. We believe everyone should have the chance to wear their team’s colors without spending a fortune. From modern designs to hard-to-find retro styles, our jerseys let you celebrate the game’s greatest moments in high-quality fashion.
What’s the Difference Between Fan and Player Version Jerseys?
What’s the Difference Between Fan and Player Version Jerseys?
Fan Version: Made from a lightweight, breathable fabric with a relaxed fit for everyday comfort. These jerseys feature embroidered logos and badges, giving them a sturdy, premium feel. They are $10 cheaper than player versions, making them a great value for fans.
Player Version: Crafted with ultra-lightweight, stretchy, and sweat-wicking fabric, these jerseys are designed for performance. They offer a slim, athletic fit tailored for the field, so we recommend sizing up. Heat-transferred badges provide a sleek, seamless look. Due to the advanced materials and design, they are $10 more than fan versions.
How Should I Care for My Jersey?
How Should I Care for My Jersey?
Our jerseys are made from lightweight, durable, and quick-drying polyester fabric.
To keep them looking their best, wash in cold water and hang to dry. Avoid fabric softeners, bleach, and ironing, as these can damage the material, printing, and logos.
Follow these simple steps to maintain your jersey’s quality and vibrant colors for years to come.
How Can I Contact You?
How Can I Contact You?
We’re here to help with fast reply times! You can reach us anytime through our live chat or via ourContact Us page. Whether you have questions or need assistance, our team is ready to respond promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact.
Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
What is local stocked items?
What is local stocked items?
Locally stocked items are products we keep right here in Sydney, ready to ship the same business day.
These items are stored in our local warehouse/showroom, so delivery is much faster compared to items shipped from our international partners.
If you need your jersey quickly, choosing a locally stocked item means it’ll reach your doorstep in just a few days.
All NRL, Rugby, F1, MLB, and NBA jerseys (and some football kits marked as “Local Stock”) are part of this range.
How long does shipping take?
How long does shipping take?
We prioritize efficient and reliable shipping. Most orders are dispatched the next business day, with delivery taking 5-15 business days within Australia and up to 20 business days worldwide.
For custom-printed items, please allow an extra 3-4 business days. Tracking details will be provided during the final stages of delivery. While delays are rare, external factors may occasionally impact timelines. Our fast-replying customer service team is here to help.
The large shipping range is due to us attempting to keep as many jerseys locally stocked as possible.
- Popular jerseys are usually in local stock and arrive within 2–5 business days.
- Jerseys that aren't stocked locally may take up to 15 business days to arrive.
If you'd like a more accurate estimate for a specific jersey, feel free to contact us anytime.
Contact us through live chat or via our Contact Us page.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options for some items at checkout.
Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
